Welcome to our store

Faq

Frequently Asked Questions

Last Updated: May 13, 2026

Orders & Payment

How fast will orders be shipped?

All orders will be shipped within 1 to 3 business days after payment is confirmed.

What payment methods are accepted?

We accept credit cards, PayPal and Google Pay.

What should I do if payment fails?

Please check your credit card limit or try an alternative payment method.

Shipping Information

How long does delivery take?

Global delivery takes around 10 to 25 business days. Delays may occur due to customs inspections.

Is free shipping available?

Yes. Standard free shipping applies once your order amount meets our threshold.

Can I change the shipping address?

The delivery address cannot be modified once the order has been dispatched.

Customs & Duties

All import duties and taxes shall be borne by the buyer. We will declare all goods in accordance with the law.

Product Information

All items undergo full inspection before shipment.
If you receive damaged or incorrect items, please contact us with photos within 3 days for an exchange or refund.

Returns & Refunds

Only unopened and unused products are eligible for returns. Return shipping fees are at the customer’s own expense.
Refund processing takes 3 to 7 business days.

Tracking & Customer Service

A tracking number will be sent to your email after your order ships.
Please feel free to contact us via email if you have any questions.